Refund policy

Refund Eligibility

We only issue refunds or replacements if:

• You received the wrong item or a mistake on our part. (Must notify us within 3 business days of delivery).
• Your order arrives damaged due to shipping (please provide clear photos within 48 hours of receiving your package).

If eligible, we’ll offer either:

• A replacement of the same item, or
• A store credit equal to the purchase amount.

Please email us at nails@thebossbabecompany.com with your order number, photos, and a short description of the issue.

🚫 Non-Refundable Situations

We do not offer refunds or replacements for:

• Incorrect size selection
• Change of mind after purchase
• Normal wear or user damage after application

Once your order has shipped, we cannot cancel or modify it.

💅 Pro Tip

To make sure your set fits perfectly, please review our size guide or order a sizing kit before purchasing custom sets.