Refund policy

Refund & Replacement Policy

Refund or replacement eligibility

We issue a replacement, store credit, or refund when:

• You receive the wrong item or an error was made on our part. Contact us within 3 business days of delivery.
• Your order arrives damaged during shipping. Contact us with clear photos within 48 hours of delivery.

If your claim is eligible, we will confirm the available resolution based on the issue, including a replacement of the same item, store credit, or refund where appropriate.

Email nails@thebossbabecompany.com with your order number, clear photos, and a short description of the issue.

Non-refundable situations

We do not offer refunds or replacements for:

• Incorrect size selection
• Change of mind after purchase
• Normal wear or user damage after application

Once an order has shipped, it cannot be canceled or modified.

Confirm your size before ordering

Review the Sizing Guide or order a Sizing Kit before purchasing a full nail set. Confirming your size before checkout gives you the best chance of a comfortable, sidewall-to-sidewall fit.